FAQ’s

YES!

Our Normal Office Hours Are:

Monday and Thursday 10:00 am to 5:00 PM

However, I do offer some evening and appointments outside of the office hours.

Please contact us for more information.

Yes! I currently take Aetna

I can bill some insurance providers out- of- network. I can courtesy bill or on your behalf or provide you a superbill for reimbursement .

Yes! I offer sliding scale. Please call for more information.

Our policy is a 24 hour notice, call or email to the provider or office.

A typical session ranges anywhere from 53-60 minutes depending many on individual need.

The number of sessions depend on the client’s goals for treatment, and willingness to engage and follow through with the treatment plan. Clients who are motivated to work on their treatment goals, may desire to attend their therapy or counseling sessions, weekly or biweekly.

Privacy is LUCA’s priority. All sessions confidential. The exception to this is when a client is found to be a danger to themselves or others.

I use a safe and secure HIPAA compliant video platform for all of our services. You will be sent a link to easily connect on your phone or computer before the session begins.

If you feel like you or someone you know is in immediate danger, you should call 911 (or the crisis line) or go to an emergency room to get immediate help.

Arizona Crisis Hotline

Click Here: 1-844-534-4673 (HOPE)

Text: 4HOPE (44673)

The No Surprises Act was passed in December 2020, under Section 2799B-6 of the Public Health Service Act, with the aim of protecting consumers from receiving unexpected medical bills.

The Good Faith Estimate provision of the No Surprises Act federally mandates that healthcare providers must give clients an estimate of anticipated healthcare items and services, using what is called a “Good Faith Estimate.” This took effect on January 1, 2022.

A Good Faith Estimate is an estimate of the total expected costs of non-emergency healthcare items or services.

Intends to offer predictability & transparency in how much clients will be charged for healthcare services prior to their appointment.

Includes all regularly scheduled appointments (i.e. therapy sessions).

Does NOT include no-shows, late cancellations, or other services related to crisis care, which by definition are unexpected and cannot be predicted for the purpose of compiling a Good Faith Estimate in advance.

May also include consultations with client collateral contacts, fees related to paperwork requests, and other legal and administrative fees related to client care, when such items are scheduled in advance.

LUCA offers a Good Faith Estimates projecting 6 to 12 months in advance, depending on services provided. Essentially, your estimate will give you a reasonable idea what to expect in terms of therapy costs for one whole year, based on my current rates and the frequency of sessions that we mutually agree upon in advance.